THE OWNER MUST KNOW THE WORKFLOW™
Understand the process before you automate or delegate it.
Service Description
📣 CEO DRIVEHER™ OPERATIONS CLASS 📅 Scheduling to be finalized | 5:00 PM ET 🔔 Live on Zoom • Replay Included THE OWNER MUST KNOW THE WORKFLOW™ Understand the process before you automate or delegate it. 📣 If you cannot explain how the work moves from start to finish, you are not ready to hand it off. THE OWNER MUST KNOW THE WORKFLOW™ is a live working class about understanding the steps, decisions, standards, records, handoffs, and failure points inside the processes your business depends on. You will learn how to map an essential workflow from trigger to completion, identify where judgment is required, and decide what can be delegated, automated, reviewed, or kept under owner control. This is not about doing every task yourself. It is about knowing enough to recognize when the process is working, when it is drifting, and when the person, platform, or AI handling it needs correction. 🔔 IN THIS LIVE CLASS, YOU’LL LEARN: 📣 How to map a workflow from trigger to completion 📣 The difference between a task, decision, standard, exception, handoff, and approval 📣 What the owner must understand even when someone else performs the work 📣 How to identify hidden dependencies, weak handoffs, and single points of failure 📣 What should be documented before automation or delegation begins 📣 How to define quality standards so “done” means the same thing to everyone 📣 Where human judgment still matters inside an automated process 📣 How to audit results without taking the entire task back 🔔 WHEN YOU LEAVE, YOU’LL BE ABLE TO: ✔️ Map one essential workflow from beginning to end ✔️ Identify the decisions and standards that control quality ✔️ Separate owner-custody tasks from delegable work ✔️ Add review and approval checkpoints ✔️ Identify where automation would help—and where it would create risk ✔️ Create clear documentation priorities before handing work off 📣 Within your first week, you should be able to fully map one recurring process, identify its weak points, and decide exactly what another person or system can handle without giving away the owner’s understanding of the operation. You do not need to perform every task. You do need to understand how the work gets done.
Upcoming Sessions
Cancellation Policy
Due to their digital products and services, all e-classes, ebooks, and e-courses are 100% NON-REFUNDABLE. If you cancel a meeting, you will NOT be refunded, and you're allowed one rescheduling date that is convenient for the staff member. A Few Important Notes: Phone Calls Only: All coaching sessions are conducted over the phone – no Zoom calls. Respect the Time: Sessions are strictly 90 minutes with a hard stop. Please respect this to ensure we stay on schedule. Professional Conduct: Maintain professionalism during all interactions. Unprofessional behavior may result in the package being canceled without a refund. Scope of Service: Remember, I’m here as a soundboard and advisor to help with your business challenges, not to execute tasks for you. Renewals: Renewal of the package requires approval to ensure continued compatibility and benefit. Professional Conduct Behavior: Clients must maintain professional and respectful behavior during all interactions. Unprofessional conduct, including but not limited to harassment, abuse, or inappropriate behavior, will immediately terminate the membership without a refund. Content of Sessions: Coaching sessions are intended for discussions related to entrepreneurship, product development, services, home-based business, and related topics. Any unrelated issues will not be addressed. Scope of Service Consultation Role: Kimberly serves as a soundboard and advisor to help clients resolve business and brand-related issues. She does not execute or perform work on behalf of the client. Exclusivity: Each membership plan is exclusive to the purchasing client and is not transferable. 7. Membership Renewal and Termination Renewal: Membership renewal is not automatic. Clients must seek approval for renewal. Kimberly reserves the right to accept or decline renewal requests. Termination: Kimberly manager, and/or CEO Driveher Ltd Co reserves the right to terminate the membership if the client violates these terms and conditions or engages in unprofessional behavior. Liability and Disclaimers Advice and Outcomes: Kimberly's expertise and experience inform the advice provided during coaching sessions. However, success is not guaranteed, and clients are responsible for their own business decisions and outcomes. Limitation of Liability: CEO Driveher and Kimberly shall not be held liable for any direct, indirect, or incidental.
Contact Details
478-297-8256
hello@ceodriveher.com
Martin Luther King Junior Boulevard, Macon, GA, USA